FAQ

Wholesale

• The David Kind Collection

Home Try-On and Purchasing

• How long does it take for my custom clip to ship?
• How does the home try on work?
• Is there a styling/home try-on fee?
• How long is the home try-on period?
• What if I need a second home try-on?
• Can I order without trying on?

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Shipping

• Do you ship outside of the USA?
• How do you ship?
• How much does shipping cost?
• Can you ship to my PO box?
• I lost my return label! What do I do?
• How do I return my Home Try-On Set?

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Payment

• What is the price?
• Am I obligated to buy?
• Do you accept insurance, FSA, or HSA?
• Do you accept FSA/HSA payments?
• Is Sales Tax added to my order?
• What if I need to change my credit card info?

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Lenses

• What is Trivex?
• Are your lenses anti reflective coated?
• Do you make progressive lenses?
• My Rx is very strong.
• Do you offer sunglasses?
• What are the ingredients in your lens cleaner?

Prescription

• My prescription is expired, what can I do?
• My Rx is very strong. Can you help me?
• How do I get a Rx for glasses?
• How do I find my "PD"?
• What do the numbers on my Rx mean?
• Is a contact lens prescription suitable for glasses?

Insurance, FSA/HSA

• How do I utilize my FSA/HSA for purchasing eyewear?
• Can David Kind file my out-of-network claim?
• How do I use my vision insurance with David Kind?
• How much should I expect to pay after insurance?

Warranty, Repairs, & Returns

• Our 10 year frame warranty
• Our 1 year lens warranty
• What is your return policy?
• What is your doctor remake policy?
• What do I do if I need my frame fit adjusted?
• Can you repair or refurbish my glasses?