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Risk of purchasing progressive lenses that may not be right the first time.

kim — Dec 31, 2018 08:38AM PST

Your company comes highly recommended and I love that you accept donated frames to help others. However, I am hesitant to order remotely. I have a stigmatism and also need progressive lenses. In the past when ordering through my local optometrist I've had to send back glasses twice because the lenses made me dizzy. I think I am ultra sensitive, but they've always gotten it right and both times the second pair of lenses were perfect. What if I get my glasses and I experience the same problem?


1 Community Answers

David - Dec 31, 2018 12:36PM PST Best Answer

This is a great question. We’ve developed a method taking the pupil distance (horizontal measurement) AND segment height or ocular center heights (vertical measurements) vital in making lenses accurately. Once you select a pair of glasses via home try-on, we ask that you take a photo wearing those glasses so we can measure you. It is very similar to how it is done in person. We’ve patented this process. If you don’t do a home try on, we send you pair to confirm your order and take the measurement. There is no extra cost for this.

Also, we have a 90 day remake and a 30 day refund guarantee if for any reason we don’t get it perfect for you.

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